Terms & Conditions of Trade

Bring back your house’s shine with the company that is big on doing a great job

1. Application

1.1 The following terms of trade (“Terms”) shall apply to all residential, commercial, and industrial building washing and other services (“Services”) supplied to you by ELEPHANT HOUSE WASH Limited (“us, we, our”). These Terms will prevail if there is any inconsistency with any other document.

1.2 Any instructions received by Elephant House Wash Ltd from you (“the Customer”) for the supply of the Services in relation to the quote (the “Quote”) and/or, as the case may be, the signing of the Quote (where applicable) by you shall constitute your acceptance of the Terms and you agree to be bound by the Terms.

2. Quotes

2.1 These Terms apply to any quote we provide you.

2.2 Any changes to the quantities, measurements or specifications or nature of the Services required subsequent to any quote provided by us, or an inaccuracies or misstatements or omissions in the information provided to us, shall constitute a variation to our quote and we are entitled to charge you extra for the additional Services we need to perform as a result.

3. Authorisation

You agree that we have no obligation to inquire into the authority of any person placing orders on your behalf. It is your risk and responsibility to obtain every necessary or prudent authorisation (including licences, permits and consents) in relation to the Services we supply to you.

4. Our Services

4.1 Once you have accepted our quote, we will provide the Services at the address you have notified to us as set out in our quote. If we are provided with an incorrect address or insufficient access, we are entitled to charge you for the cost as quoted.

4.2 You agree that:
(a) we are only obliged to perform the Services at the address you have notified to us; and
(b) we are only obliged to provide you with the Services which are set out in our quote.
(c) our Services do not include cleaning under or removal or replacement of gutter guards unless this is expressly stated in our quote.

4.3 We will use our reasonable endeavours to perform the Services on the date(s) set out in our quote. You agree that we are not liable to perform the Services if:
(a) we believe the conditions are not appropriate;
(b) we believe that we would be breaching out obligations under the Health and Safety at Work Act 2015;
(c) we do not have sufficient access to the Premises to perform the Services; or
(d) clauses 5.2 or 5.3 are not complied with.

5. Your Obligations and Risk

5.1 You must strictly comply with any instructions, directions, and any cautions and/or warnings or aftercare instructions (“our instructions”) we provide you in respect of the Services.

5.2 You agree:
(a) to let us know about any areas of the buildings which will be washed (“the Premises”) which we will need to be aware of or avoid when performing the Services, for instance, electrical areas and areas prone to leaking;
(b) that if you want us to wash behind any items which are adjacent to the exterior of the Premises that you will ensure that all such items (for instance, large waste bins and stacked pallets) are moved to enable us sufficient room to perform the Services;
(c) any pets are kept inside or removed from the property for the duration of the wash and not allowed on any washed surfaces until they are dry;
(d) that you are solely responsible for ensuring that all tank inlets are fully disconnected prior to the Services being performed;
(e) to provide us with an adequate water supply at no charge to the Company

5.3 You must ensure that we have adequate access to and from the Premises in order to perform the Services. You agree to provide us with information about any period during which access to the Premises is restricted or prohibited and details of any areas of the Premises which are secured or locked, and special access is required and you agree to ensure that we are provided with access to such areas.

5.4 We will not be liable for any direct or indirect damage, economic loss of any kind or any other loss or expenses caused by or contributed by your failure to comply with our instructions or the requirements of clauses 5.2 or 5.3.
5.5 You will still be liable for the price payable for the Services if we are unable to perform the Services due to circumstances within your control and/or your failure to comply with clauses 5.2 or 5.3.

5.6 While we take all reasonable steps to avoid water ingress into the Premises, to avoid damage to any plants located on or around the Premises, to avoid damage which may occur as a result of us walking on and taking equipment on the roof to the Premises, sometimes these damages are unavoidable, and we have no liability whatsoever to you for any damages which may occur if this happens;

6. Limitation of Liability

6.1 We will take all reasonable care in performance of the Services. However, we will not be liable to you for any loss, damage, expenses, harm or injury in any way you may suffer or incur in connection with the provision of the Services, and in any case, our liability shall be limited to a sum not exceeding the price payable by you for the Services.

6.2 We will not be liable to your indirect, consequential or special loss, or loss of profit, however arising whether under contract, or otherwise;

6.3 We will not be liable to you for any consequential loss of whatever nature suffered by you or any other person injured and indemnify us in respect of any claims concerning any such loss.

6.4 We accept no responsibility in performance or after the Services for
(a) subsequent damages or spotting to oxidized or sun damaged surfaces including but not limited to aluminium, longrun cladding or roofing, paintwork, or joinery
(b) damages and lines that may occur from waterblasting on wood and concrete
(c) damages to the roofing which may occur as a result of us walking on and taking equipment on the roof
(d) existing defects at the building during or after Services, e.g. degraded decks and wood, cracked tiles, flaking paint or other.

6.5 All claims must be made in writing and are subject to verification or acceptance by us. No claim for any loss, damage or injury arising out of the supply of the Services by us, may be brought more than one month after the date you become aware or reasonably ought to have been aware of the circumstances giving rise to the claim.

7. Your Indemnity

7.1 You will indemnify us for any physical, direct and indirect damage, economic loss or other loss or cost or expenses (including debt recovery and/ or legal expenses on a solicitor and client basis), and will fully indemnify us against any claims or proceedings against us to the extent caused or contributed by you (or any of your agents or employees) or arising from a breach of these Terms.

8. Price

8.1 Unless otherwise stated, all quotes are exclusive of GST.

9. Payment

9.1 You agree the following:
(a) unless otherwise agreed in writing, payment shall be made in full by three (3) days of the date of our invoice or if the Services are provided in relation to a commercial Premises, payment is required no later than the 20th day of the month following the date of the invoice;
(b) if we require you to pay a deposit this must be paid immediately on acceptance of our quote and is non-refundable if you cancel the Services;
(c) payment of any amounts owed to us must be free of any counterclaim, debt-off, deduction of any other claim whatsoever;
(d) if in our opinion you credit worthiness deteriorates before completion of the performance of our Services, we may require full or partial payment at any time or the provision of security in a form acceptable to us. If such payment or security is not provided we may cease supplying the Services.

10. Termination

10.1 If any of the events set out in clause 10.2 occur, we may, without prejudice to and in addition to any other rights or remedies we may have, exercise all or any of the following rights:
(a) delay the performance of the Services until the matter is resolved to our satisfaction;
(b) suspend or cancel in whole or in part these Terms or any other contract between us by written notice to you;
(c) recover from you all amounts for any damage, losses, cost or expenses including actual legal costs and expenses arising from your default or non-payment;
(d) charge, and you must pay, default compounding interest at the rate of 22% per annum (calculated on a daily basis) until all amounts owed to us are paid in full including actual legal costs and other costs (including debt collection costs) and expenses incurred by or on behalf of us in enforcing or defending all or any of our rights (including our right to payment for any Services performed);
(e) by notice to you, require that all amounts owed to us, whether due or not, are paid immediately.

10.2 The events are:
(a) breach of your obligations (including payment obligations) under these Terms or any other contract with us;
(b) you entering into any negotiations for any scheme of arrangement, composition or compromise with your creditors;
(c) you, in our sole opinion, being unable to pay your debts (including contingent liabilities) as they fall due;
(d) you passing any resolution to liquidate or becoming the subject of any liquidation proceedings;
(e) a receiver or a receiver manager appointed over the whole or part of your property or undertaking; or
(f) you become bankrupt or commit and act of bankruptcy.

11. Consumer Guarantees Act 1993

11.1 You agree that where you are not a “Consumer” (as that term is defined in the Consumer Guarantees Act 1993) or where you are acquiring the Services for the purposes of the business, then the provisions of the Consumer Guarantees Act 1993 and sections 9, 12A, 13 or 14(1) of the Fair Trading Act 1986 will not apply.

12. Warranties

12.1 All statutory, express or implied warranties by us including without limitation the implied warranties of merchant ability and fitness for any particular purpose are expressly excluded (to the extent permitted by law).

13. Privacy Information

13.1 You and any Guarantor agree that any information about you provided to us may be used by us at any time for any purposes connected with our business including but not limited to quotes, direct marketing, debt collection and credit reporting or assessment. You authorise us to provide such information to any external agency or any party for credit information and assessment purposes and that agency or party are hereby authorised to use and continue to use such information as part of their business services.

13.2 Elephant House Wash Ltd will occasionally record images and/or video of the properties that we wash for the purposes of our marketing campaigns. If you do not wish for images of your property to be featured in our marketing material, please advise us prior to the delivery of the service.

13.3 Any personal information is held at ELEPHANT HOUSE WASH LTD. Auckland and you have certain right of access to your personal information under the Privacy Act 1993.

14. Unsolicited Electronic Messages Act 2007

14.1 You consent to us sending you commercial emails from time to time unless you inform us otherwise by letter or email. The email address for unsubscribing to commercial emails is [email protected].

15. Health and Safety

15.1 We both agree to strictly comply with our obligations under the Health and Safety at Work Act 2015 (HSWA) in relation to the provisions of the Services and to ensure that our respective personnel comply with any health and safety instructions which either of us give to the other.

15.2 You agree, if we are providing the Services in relation to commercial Premises:
(a) to meet with us when reasonably required by us to advise us of any particular hazard or risk that we may not be aware of, or familiar with and to discuss health and safety issues; and
(b) if requested by us to provide us with details of your health and safety plan and any hazards associated with the Premises;
(c) We both agreed to indemnify each other and each other’s agents, employees, contractors, and invitees and will keep them indemnified against all orders for reparation, losses, costs and expenses (not including fines and infringement fees under the HSWA) for which either of us shall or may become liable in any capacity arising from the other party’s failure to observe or otherwise comply with the HSWA, including any consequent amendments and enactments passed in substitution.

16. General

16.1 You agree that time is of the essence in respect of your obligations to us.

16.2 We will not be prevented from enforcing any of our rights under these Terms because on an earlier occasion we did not enforce those rights.

16.3 All notices to be given pursuant to this agreement will be given in accordance with sections 185 to 189 of the Personal Properties Securities Act 1999.

16.4 While you are not entitled to assign your rights under these Terms we may.

16.5 You agree that we may issue any proceedings in respect of these Terms in any court that suits us. The law that governs these Terms is New Zealand law.

16.6 Any provision of these Terms that is held to be invalid or unenforceable for any reason shall be severed from and shall not affect the remaining provisions of these Terms.

16.7 You agree that these Terms and any estimate or quote we provide to you constitutes the entire understanding between us and that there have been no representations made by or on behalf of us that have been relied upon by you that are not contained in Terms.

17. Disputes

17.1. If you need to discuss any aspect of payment, please contact us immediately. If you are dissatisfied with the invoice, it is your responsibility to contact us immediately.

17.2. The customer will notify Company within three days if they are dissatisfied with the work that has been completed. Company reserves the right to return to the property to address any shortcomings. No such notification will be accepted more than three days after completion of the work. In all cases, the Customer remains liable for the full invoice amount unless otherwise agreed in writing. 

18. Cancellations/Rescheduling Appointments

18.1. We are always happy to reschedule an appointment-free of charge.

18.2. If you need to cancel your appointment, please provide us with at least 24 hours’ notice.

18.3. A cancellation fee may apply to appointments that are cancelled within 24 hours of your appointment. 

20. Miscellaneous

20.1 Company reserves the right to review these Terms and Conditions at any time. If, following any such review, there is to be any change, that change will take effect from the date on which company provides notice of the same.

20.2 The Customer shall in respect of the supply of any goods or services by Company to the Customer be bound by the terms of trade applicable at the time of sale of those goods or services. A copy of the latest version of the terms of trade will be available upon request from Company.

OUR EASY 3 STEP PROCESS

Complimentary Quote

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Easy scheduling

Our team will book your job when it suits you. We can often do it in a rush if you need it!

Fully Guaranteed work. Enjoy!

We’ve completed all the hard work. Now sit back and enjoy the peace of mind with having the job done right.

What our clients say about us

Excellent service and organizing with prompt communication. do appreciated for changing my broken tiles, Strongly recommended.
Ruby Zhang
Ruby Zhang
05:29 01 Sep 24
The best man to wash your house and roof treatment RUKMAN he the best thanks for the excellent job highly recommended
hen lam
hen lam
20:48 22 Aug 24
Rukman quoted and attended my job which had relatively difficult access and was in desperate need of a wash taking two days to complete. I contracted for roof and gutter clean, exterior walls, tiled patio and timber decking over multiple levels. Parts of the cladding was cedar which Rukman knew how to look after. With my little water blaster I think the tasks set would have taken me 5 days.I was impressed with Rukman's varied equipment to cope with many varied job requirements and his care and knowledge of that equipment, but more importantly to me, looking after the house itself.Elephant is now on my list of go to maintenance contractors!
Roger Callister
Roger Callister
09:26 14 Aug 24
Great friendly service. Always checking in with questions and paying great attention to detail. Arrived on time!
Caitlin King
Caitlin King
23:49 11 Aug 24
Exceptional company to work with! They did an outstanding job, and I would highly recommend them without hesitation.
Ali Ramadan
Ali Ramadan
07:33 10 Aug 24
Not only did Elephant House Wash provide the best quote, they also had fantastic communication and completed an excellent job. They went above and beyond to fit us in quickly as per our needs. We would definitely recommend!
Ashleigh Willetts
Ashleigh Willetts
01:58 30 Jul 24
Highly recommended! Rukman and the Elephant House Wash team delivered exceptional customer service and workmanship. Their professionalism was evident, and they offered valuable ideas and suggestions for maintaining our home. We will certainly use their services again.
Darshan Pradhan
Darshan Pradhan
11:08 27 Jul 24
Great communication, friendly service and lots of helpful advice. They were very prompt. We'll definitely use them again.
Callum Gray
Callum Gray
01:06 27 Jul 24
Excellent job done, house guttering driveway and spider spray. Very happy with service, price and customer service, no surprises and did exactly as agreed. A++ from me.
Don Flintoff
Don Flintoff
07:35 11 Jul 24
Excellent company to deal with, friendly and followed through on everything we discussed. The house looks amazing would recommend to all.
Lana Nilsson
Lana Nilsson
04:02 11 Jul 24
Awesome service! I would definitely recommend them.
Matt Saunders
Matt Saunders
22:04 02 Jul 24
Great communication, excellent price. Did an efficient job and identified issues with the house that needed further attention.
Matt Lowe
Matt Lowe
22:58 26 Jun 24
Excellent communication and service. Absolutely thrilled with the difference their house wash made to our home. Thoroughly recommend!
Anna Killgour Wilson
Anna Killgour Wilson
22:48 23 Jun 24
Amazing and reliable service given from the inspection to the gutter cleaning and house cleaning service. The quote given for the work was reasonable too. Highly recommend Elephant house wash for the services they provide.
Himal Dudhiya
Himal Dudhiya
20:41 21 Jun 24
Outstanding service. Great communication. Recommended. Booked through HomeEase.co.nz (excellent site).
larrie moore
larrie moore
08:53 17 Jun 24
Professional job. I was very happy with the work done.
natalie golds
natalie golds
07:45 13 Jun 24
Great service from pre inspection to thorough gutter cleaning and tidy up. Highly recommend Elephant Housewash for a hassle free experience.
Mark Green
Mark Green
00:31 10 Jun 24
Amazing job done! Prompt at replying, very reasonable quote and great service. Will definitely use again!
Farisha Sahid
Farisha Sahid
22:05 04 Jun 24
I'm the type of person who always feels let down by businesses for jobs like this around the house. Often overpriced and substandard results. I gave Elephant a try and I was extremely impressed with the standard of work and communication, as well as the very competitive pricing. I would definitely use these guys again and recommend them to anyone wanting a house wash, driveway pressure wash etc. Top notch in every aspect.
Daniel Williams
Daniel Williams
06:19 28 Apr 24
Excellent service, lovely professional and kind staff. Did an amazing job cleaning our house, we were so impressed. Highly recommend
They providing a reliable and professional service. Much appreciate for their hard work
Yuki Mang
Yuki Mang
19:13 19 Mar 24
Elephant house washing absolutely nailed it cleaning the roof and driveway of my house on the North Shore! Very easy communication, professional, and my place looks stunning. Highly recommend these guys!
Flavio Stadnik
Flavio Stadnik
02:53 19 Mar 24
Excellent house washes we experienced. Professional, knowledgeable and reliable service were provided.You must try and see the result.We will keep having Elephant house wash for our properties.
charlotte s doole
charlotte s doole
04:00 13 Mar 24
Awesome service, very professional and reasonable price. Highly recommend Elephant House Wash.
Pranit Cox
Pranit Cox
22:48 11 Mar 24
Okay, these guys are legit and professional. Even with the quoting process, they were the only ones who took the time to come out to my place to do measurements for a precise quote. Reasonably priced, great attitude, and the result was excellent! Thanks team!
Nick T
Nick T
08:24 29 Feb 24
Great work, very reliable
Joseph Smith
Joseph Smith
00:54 13 Feb 24
Building wash is excellent. Service
Janelle Rose Bensi
Janelle Rose Bensi
04:55 10 Feb 24
Highly recommend this place for house wash. They responded to all our queries in a timely manner, explained what to expect and did a thorough job.Their price was very reasonable compared to other places we enquired.Will definitely go back next year.
Radha Cumaresan
Radha Cumaresan
08:58 02 Feb 24
Great service and customer service
Sifa Pole
Sifa Pole
02:18 02 Feb 24
Fantastic job from the Elephant House Wash team, Ruckman was professional, courteous and very reasonable. I would recommend to anyone wanting to give their property a spruce up!
Holly Windelborn
Holly Windelborn
08:05 22 Jan 24
Really satisfied service. Highly recommended to everyone.
Surinder Singh
Surinder Singh
07:21 21 Jan 24
Elephant House Wash did a very good job cleaning our house and roof/gutters, even took photos of tiny crack in roof to monitor which other companies never did. Very professional to deal with. Will use their services again. Highly recommended.
E Torres
E Torres
20:15 19 Jan 24
Really good service and very efficient, made my roof look brand new again. A Stella job cleaning up after themselves aswell 👌
rodney walker
rodney walker
20:52 31 Dec 23
A+ service ! Received quote same day I enquired , started work 3days later 1st thing in morning as agreed. House, driveway and roof looks new.very happy customer .. I'll be back. Thanks team
Joe Vagana
Joe Vagana
20:30 23 Dec 23
Great job,highly recommended. Thanks
Jeet Singh
Jeet Singh
22:34 21 Dec 23
Elephant House Wash did such a great job on cleaning the house, wood work and driveway recently. I thought I was going to have to repaint but they brought it up like new. They were hard working, polite and had all the latest equipment and were very reasonably priced. I would highly recommend them.
Alastair Brown
Alastair Brown
20:05 20 Dec 23
Our driveway, pavers and BBQ area came out looking awesome,I highly recommended Elephant House Wash.
Greg Stanley
Greg Stanley
17:05 20 Dec 23
Thank you Elephant House Wash. Very happy with house and concrete wash.
hary jog
hary jog
03:33 20 Dec 23
Elephant House wash recently washed my house and the gutters, they did an amazing done, they were very friendly, arrived on time and my house looks great. I no longer have any spider webs and my gutters are good as new, Thank you.
Rajeshree Bhola
Rajeshree Bhola
00:04 20 Dec 23
Had a great experience with Elephant House Wash, highly recommended!!
blanche hunt
blanche hunt
08:05 10 Dec 23
These guys are really efficient and do a quality job! I was really impressed with the outcome of our house. I will definitely be calling these guys up in the future.
Kyle Gray
Kyle Gray
02:59 10 Dec 23
Had my house, roof, garage, driveway done by elephant housewash and was so impressed by the proffesional work carried out. I would highly recommend Elephant Housewash to any body easily. Good qoute, carried out on the agreed time and his tidy up was a breeze. Thankyou for a job well done.
peter manukau
peter manukau
06:38 08 Dec 23
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